An export agent can open a market that would otherwise remain closed for years. He can also absorb management time, mishandle enquiries and leave a manufacturer believing that a country has no potential when, in truth, it has simply had poor representation. That is why choosing export agents is a matter of commercial judgement, not an administrative task to be completed after a trade fair.
The temptation is understandable. A business receives an email from an apparently well-connected individual overseas, or meets someone enthusiastic at an exhibition. The agent has a list of contacts, speaks good English and promises quick orders. For a company new to exporting, particularly one without its own overseas office, this can appear to solve the problem at once.
It rarely does. An agent is not merely a source of introductions. He becomes the practical face of the exporter in a market where personal trust, local custom, technical expectations and payment habits may be quite different from those at home. Appoint badly and the cost is not confined to lost commission. It may include damaged reputation, missed customers and a long period during which a weak appointment prevents a better one.