A promising product and an enthusiastic overseas enquiry can create a dangerous impression: that export success is simply a matter of sending the goods. Why do exporters fail overseas? Usually not because their product is wholly unsuitable, nor because foreign buyers are uniquely difficult. They fail because an export transaction is a chain of separate disciplines, and one weak link can undermine everything that was done well before it.
This is easily overlooked by firms whose domestic trade has been straightforward. At home, a buyer may be familiar, the law understood, delivery routine and payment reasonably predictable. Overseas, distance magnifies every uncertainty. A misunderstanding over specification, a poorly chosen agent, an unsuitable payment term or an inadequate export packing case can turn a profitable order into an expensive lesson.